Refund policy

How to request help

Email b.ragsdale@fairpoint.net with your order number, the item involved, and a description of the request. For damage, a defect, or an incorrect item, include photographs when possible. Contact us before shipping a return so we can provide the correct authorization and return address. Different products may have different return destinations.

Standard-product returns

You may request a change-of-mind return for a standard product within 14 calendar days after delivery. The item must be unused, uninstalled, and in its original condition, with its original packaging, accessories, and documentation. Marine products must include the original manufacturer carton, and sealed blister packaging must remain unopened.

After we authorize the return, send it to the supplied address within 7 calendar days using a tracked service. You pay return shipping for a change-of-mind return. We do not charge a restocking fee for an eligible return and do not deduct the original cost of free standard shipping from your refund. Separately purchased expedited shipping is not refunded for a change-of-mind return, except where required by law.

Custom Northline Forge products

Personalized products and items made to your individual measurements or design specifications are not eligible for change-of-mind returns. Standard catalog items remain eligible under the standard-product return policy, even if printed after you order. These exclusions do not apply to a defective, damaged, or incorrectly supplied item.

Damaged, defective, or incorrect items

Contact us promptly if an item arrives damaged, defective, or different from what you ordered. We will work with you to arrange an appropriate replacement, repair, or refund, and cover necessary return shipping for a confirmed problem. The change-of-mind conditions above do not remove your rights concerning faulty or misdescribed goods. Manufacturer warranty terms vary by product; we can help you identify the appropriate warranty process.

Canceling an order

Contact us as soon as possible to request cancellation. We will cancel at no charge if we can stop the order before supplier processing begins or, for a custom product, before production begins. After processing or production starts, we will check whether the order can still be stopped and explain the available options. Shipped standard items follow the return process above. These limits do not affect your cancellation and refund rights when we cannot ship within the promised time.

For an order canceled before payment capture, we void the payment authorization; your bank controls when a pending hold disappears. For a charged order, any approved refund is returned to the original payment method.

Refund timing

We review standard returns within 5 business days after receipt and notify you of the result. Approved refunds include the eligible item price and applicable sales tax. We issue approved refunds within 5 business days of approval; your payment provider may take additional time to post the credit. Refunds required because we cannot ship on time are issued promptly within the applicable legal deadline.